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    HPL Online FAQs

    Q: Who do I contact when I have a HPL Online request or issue?

    A: Please contact hplonline@highperformancelearning.co.uk

    Q: I have forgotten my password?

    A: Email hplonline@highperformancelearning.co.uk

    Q: No one in my school can access HPLOnline even though our accounts have been set up?

    A: Please check that your school's CSV file has been sent to hplonline@highperformancelearning.co.uk

    Q: I can access HPL Online at home but not when I am in school?

    A: Please speak to your school's IT Team as they may need to add the domain to a safe list

    Q: New staff members need to be added can I send you their email addresses?

    A: Yes, of course, but please send them in the CSV file format

    Q: I was told I would get an email to say that I had been registered but I don’t have one?

    A: Please check your junk folder

    Q: What should I include on the CSV File

    A: Please include the teacher's first name, surname, department/ designation, and email address

    Q: Does the formatting on the CSV file need to be the same?

    A: Yes

    Q: I can’t find a copy of the CSV File where is it?

    A: Please click here

    Q: What is my username for HPL Online?

    A: Your username is the same as your school email address

    Q: Why does the senior leadership team have different access than what I have, is this a mistake?

    A: No, the senior leadership team has slightly different access to other members of staff

    Q: Only the drive team can see the course?

    A: This section is only for the drive team. You can share these resources with your wider staff if needed.

    Q: Can you tell me how many of my staff have been using HPL Online and who?

    A: Yes, please request it by sending an email to hplonline@highperformancelearning.co.uk

    Q: We have some new members of staff at school how can they gain access to HPL Online?

    A: Please fill in the CSV file as usual – please let us know if they are a middle leader, senior leader, Head/ Principal or HPL Lead.

    Q: My school is now part of the FGC can I still access programme information?

    A: No as you have now completed the programme.